Refund Policy

Returns & Exchanges

Due to the nature of our custom & personalization of items / products, each order is unique to the customer and has no re-sale value, returns or exchanges are not offered.

Refunds (if applicable)

The Paper Creation does NOT proofread and is NOT responsible for errors in spelling, grammar, and / or mistakes, overlooked by the customer during the proofing process. Please review the proofs for accuracy and mistakes before approving the proofs. No order will be sent to production without your approval.

If an error was made by The Paper Creation after final approval, a replacement will be provided at no additional cost to the customer. No refunds or credit.

All sales are binding, based on proof prior to printing. However, we work hard to make sure care is given to each purchase.


We do not accept responsibility for items damaged once they have been mailed. Rest assured, we do package carefully to avoid damage. We also provide tracking number for all of our orders. Please check that your shipping address is accurate as that is the buyer’s responsibility.